The Defusion Studio - A Gateway Travel Partner

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Welcome to The Defusion Studio ("Company," "we," "our," or "us"). Your privacy matters, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit www.thedefusionstudio.com (the “Website”) or engage with our services, including wellness retreats, coaching, therapy (for California residents), and related offerings.

This Privacy Policy complies with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) and applies to all visitors, clients, and users in California.

By using our Website or services, you agree to this Privacy Policy.
1. Information We Collect
We collect information to provide services, improve offerings, and comply with legal requirements.

A. Information You Provide
Personal Identifiers: Name, email, phone number, billing details, and address when you book a retreat, coaching session, or sign up for our newsletter.

Payment Information: Processed securely through third-party payment processors (we do not store full credit card details).
Wellness & Coaching Data: Information voluntarily shared during wellness coaching or therapy (only for California residents).
Account & Communication Details: Preferences, login credentials, and correspondence with us.
B. Information We Collect Automatically
Device & Usage Data: IP address, browser type, operating system, and Website interactions.
Analytics & Tracking Technologies: We may use Google Analytics or similar tools to understand Website traffic and engagement.

C. Information from Third Parties
Social Media & Advertising Platforms: If you engage with us through social media or third-party ads.

Marketing & Analytics Partners: Website traffic and engagement data.

2. How We Use Your Information
We use collected data to:
Process bookings and transactions.
Provide wellness retreats, coaching, and therapy services.

Enhance user experience and improve our offerings.
Communicate important updates, confirmations, and customer support.
Conduct marketing and promotional outreach (opt-out available).
Comply with legal obligations and enforce policies.

3. How We Share Your Information
We do not sell your personal data. However, we may share data in the following cases:

With Service Providers: Trusted third parties assisting with Website operations, payment processing, and marketing.
Legal Requirements: If required by law, subpoena, or to protect rights and prevent fraud.
Business Transactions: If we undergo a business transition, merger, or acquisition, data may be transferred.
You may request details about our data-sharing practices under California's "Shine the Light" law by contacting us.

4. Your Rights Under CCPA & CPRA
California residents have the right to:

Know what personal data we collect, use, and share.
Access & Request a Copy of your personal data.
Opt-Out of Data Sale/Sharing (we do not sell data).
Correct or Delete inaccurate or unnecessary personal data.
Limit Use of Sensitive Information (if applicable).
Non-Discrimination for exercising privacy rights.
To exercise these rights, contact us at thedefusionstudio@gmail.com or submit a request via www.thedefusionstudio.com. We may verify your identity before processing your request.

5. Additional Privacy Protections for Therapy Clients
For clients receiving therapy services (California residents only), we comply with HIPAA and state confidentiality laws to protect your sensitive health information. Therapy-related records are kept separate from coaching and retreat data and are never shared without your explicit consent, except as required by law (e.g., court orders, imminent harm reporting).

If you have questions about the privacy of your therapy records, please contact thedefusionstudio@gmail.com.

6. Dispute Resolution & Governing Law

If you have concerns regarding privacy practices, we encourage you to contact us first. Any disputes related to this Privacy Policy will be governed by the laws of the State of California. You agree that disputes will be resolved through binding arbitration in [Your Business Location, California], unless prohibited by law.

7. How We Protect Your Information
We implement industry-standard security measures to protect personal data. However, no system is 100% secure. We recommend safeguarding your account credentials.

8. Data Retention
We retain personal data only as long as necessary for business operations, compliance, and legal requirements. When no longer needed, data is securely deleted.

9. Third-Party Links
Our Website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing information.

10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes take effect upon posting on our Website. We encourage you to review it regularly.

11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📍 The Defusion Studio
📧 Email: thedefusionstudio@gmail.com
🌐 Website: www.thedefusionstudio.com
📞 Phone: 559-387-4240